IT Open Source Support

Our enterprise-class open source support gives organizations one place to resolve open source issues, eliminating expensive component-level contracts that don’t address the complex integrations between open source packages. We solve the problem whether it originates in one open source package or is the result of complex interactions between multiple packages. Our experienced technical staff serves as front line experts, answering questions and pinpointing the problem source across hundreds of open source packages.

We cover the top open source packages, including Apache Web Server, Active MQ, JBoss, Centos Linux, Tomcat, Postgresql, and MySQL. Acting as an insurance policy, Open Source Support provides your development team with access to Tier 4 open source architects at any time, for any question or issue. And it’s not just technical support, our architects are true experts across the stack, offering skills and experience to optimize performance, complete system upgrades, perform security and architecture reviews, hold on-site classroom training, and much more.

You’ve embraced open source and your organization benefits from using accessible code to accelerate delivery cycles and get to innovation faster.

Fixing open source issues with us is just as easy as contacting the support line for any commercial product.

You can customize support to ensure the right level and access that your teams require:

Gold Support provides 24/7 coverage with guaranteed service level agreements to keep enterprise production applications up and running
Silver Support provides expert support on the configuration, integration, and use of open source software as well as recommendations for open source packages based on use case

Our enterprise-class open source support gives organizations one place to resolve open source issues, eliminating expensive component-level contracts that don’t address the complex integrations between open source packages. We solve the problem whether it originates in one open source package or is the result of complex interactions between multiple packages. Our experienced technical staff serves as front line experts, answering questions and pinpointing the problem source across hundreds of open source packages.

24/7 Hour Support

Support provides 24/7 coverage with guaranteed service level agreements to keep enterprise production applications up and running Silver Support provides expert support on the configuration, integration, and use of open source software as well as recommendations for open source packages based on use case

Software

We cover the top open source packages, including Apache Web Server, Centos Linux, Tomcat, Postgresql, MySQL, Php, Perl, Bacula Backups, Nagios, Rsync. Acting as an insurance policy, Open Source Support provides your development team with access to Tier 4 open source architects at any time.

Team

Our Engineer architects are true experts across the stack, offering skills and experience to optimize performance, complete system upgrades, perform security and architecture reviews, hold on-site classroom training, and much more.